All govt depts in Telangana using digital tech to be citizen friendly
AI & digital transformation will be India’s next Y2K moment says Jayesh Ranjan at CII Telangana’s first IT Conclave in Hyderabad
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Hyderabad All the government departments in Telangana are embracing digital technologies to stay relevant and citizen friendly, says Dr Jayesh Ranjan, Principal Secretary – Industries & Commerce, Information Technology department, Government of Telangana, while addressing a gathering at the first ever IT Conclave-2023 organised by the Confederation of Indian Industry (CII) Telangana here on Friday.
The theme of event is – Innovation Unleashed: Shaping the Future of Digital Transformation. On the occasion, Jayesh said that the State government has changed enormously. Our IT department is the first one to try ourselves before preaching. Transport department, endowments and State Pollution Control Board are some of the departments that have adopted 100 per cent digital transformation.
He further said, “Other departments will be transformed very soon. Our digital initiatives like TS-iPASS and TS-bPASS are the most successful. We are also relooking at our earlier initiatives. Government to customer (G2C) platform Meeseva 2.0 will be more proactive to give better customer experience. There will be no need to upload documents again and again with the help of AI-based chatbots.” Telangana has been at the forefront of India’s IT revolution and today’s step marks yet another milestone in supporting India’s position as the world’s preeminent software powerhouse, the IT Principal Secretary said, asking all the CII Telangana members to adopt the latest digital technologies to make their customers happy.
“This is the next Y2K moment for India’s tech sector and Telangana is poised to take leadership herein as the state’s technology ecosystem has matured very well and industry here works very harmoniously and Hyderabad is best placed to take advantage of this. The IT sector in our state has lower turnover and better employee discipline as well,” he added.
C Shekar Reddy, Chairman, CII Telangana & Chairman & MD of CSR Estates Ltd said, “In FY 2022-23, the IT exports out of Telangana rose over 31 per cent y-o-y outperforming the pan India growth rate of 9.3 per cent. In the last one year jobs in the IT sector in Telangana have grown by 16.2 per cent. Our state now ranks at second position in the innovation index in India.”
The Southern States have played a leading role in technology adoption leading to a better quality of life. CII Southern Region has been organising landmark events to allow policymakers, thought leaders, academics, entrepreneurs interact and evolve an agenda for the development of the knowledge economy. This has led to many path-breaking policy initiatives in the Southern States. V Ramakrishna, Co-Convenor - CII Telangana Digital Transformation, IT & Startups Panel & Co-Founder and CEO, Zoreum Technologies Pvt Ltd added, “Hyderabad will be known as the AI capital of the country. But I also think that tier two cities will see a lot of employment being created as IT companies take advantage of lower wage costs there.”
Sheenam Ohrie, Managing Director, Broadridge Financial Solutions, India said that the IT companies need to focus on their customers. Customers should be able to do operations through (DIY) service and build sustainability into their operations.
Sanjeev Deshpande, Convenor - CII Telangana Digital Transformation, IT & Startups Panel & Head of APAC Region, MD-India, NTT Data Business Solutions said, “India will embark upon developing its own large language models in the space of artificial intelligence.” With innovation at the heart of every successful digital transformation journey, the conference brought to light tools, stratagems and methods organisations can use, to drive meaningful change and drive the power of digital transformation.
